Interim Report for the Quality Assessment of Research



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Dissertation

Filipovic, N. (04-11-2004). Strategic change management of medium-size companies: Insights from Slovenia and Croatia. Vrije Universiteit, 275 pp. ((Co-)promot.: Prof. dr. D. J. Eppink & Drs. H. van Londen).



Academic Publications
In Journals
Bossink, B.A.G. (2004). Managing drivers of innovation in construction networks. Journal of Construction Engineering and Management, 130(3), 337-345.

Bossink, B.A.G. (2004). The effectiveness of innovation leadership styles: a manager's influence on ecological innovation in construction projects. Construction Innovation, 4(4), 211-228.

Wolters, M.J.J., koppius, O.R. & Heck, E. van (2004). The importance of product representation online: empirical results and implications for electronic markets. Decision Support Systems, 38(2), 161-169.
Book Chapters
Bossink, B.A.G. (2004). Co-innovation research in construction. In F. Khosrowshahi, (Ed.), Association of Researchers in Construction Management; Twentieth annual conference 2004. (pp. 795-802). Reading: Association of Researchers in Construction Management.

Bouwmeester, O. (2004). Styles of Argumentation in Advice. In Combes, C., Grand, D. & et al., (Eds.), Organizational discours: Artefacts, archetypes and architexts. organizational discours: artefacts, archetypes end architexts (pp. 33-35). London: KMCP.

Eppink, D.J. (2004). KPN - Surviving the crisis in the telecommunications industry. In G. Johnson, & K. Scholes, (Ed.), Exploring Corporate Strategy: Text and casen ( 7th edition). (pp. 863-875). London: FT/ Prentice Hall.

Peverelli, P.J. (2004). Crying over spilt milk - a cause map analysis of the milk dumping incident in the Shijiazhung region. In Workshop proceedings modern dairy production and research with experiences from Sino-Dutch collaboration. Henan Agricultural University, Zhengzhou, China.

Wolters, M.J.J., Heck, E. van & Vervest, P. (2004). Building networks in-sync. In P. Vervest, & E. van Heck, (Ed.), Smart Business Networks. (pp. 211-225). Berlin: Springer.
Books / Monographs
Eppink, D.J. & Bossink, B.A.G. (2004). Strategie in drie: de centrale dimensies van effectieve strategie. Amsterdam: Pearson Education, 259 pp.

Keuning, D. & Eppink, D.J. (2004). Management en Organisatie: 33 Cases. Groningen: Stenfert Kroese, 214 pp.

Keuning, D. & Eppink, D.J. (2004). Management en Organisatie: Theorie en Toepassing. Groningen: Stenfert Kroese, 733 pp.

Keuning, D. & Eppink, D.J. (2004). Management en Organisatie: Werkboek. Groningen: Stenfert Kroese, 265 pp.

Keuning, D. (2004). Organiseren en Leidinggeven. Groningen: Stenfert Kroese, 386 pp.

Professional Publications
Bossink, B.A.G. & Seebus, J. (16-08-2004). Bouwwereld heeft een regisseur nodig; door cultuuromslag kan Nederland koploper innovatie worden in Europa. Het Financieele Dagblad., pp. 9-9.

Bossink, B.A.G. (2004). Effectiveness of innovation leadership styles: a manager's influence on ecological innovation in construction projects. Research Memorandum (Int. r. no. 2004-27). Management en Organisatiekunde (M&O), 39 pp.

Bossink, B.A.G. (2004). Managing drivers of innovation in construction networks. Research Memorandum (Int. r. no. 2004-15). Management en Organisatiekunde (M&O), 34 pp.

Flikkema, M.J. & Jansen, P.G.W. (2004). Dienstverleners innoveren anders. ESB, 4437(3), 317-320.

Flikkema, M.J. & Masurel, E. (2004). Meer aandacht voor MKB en dienstensector. Tijdschrift voor Politieke Ekonomie, 1, 63-74.

Flikkema, M.J. & Jansen, P.G.W. (2004). Zoektocht naar nieuwe innovatiemaatstaven vereist ook creative desctruction. ESB, 4442, 451.

Flikkema, M.J. & Bruin, P. de (2004). Verandering vergt bovenal duidelijkheid en invloed. In S. ten Have,, & W. ten Have, (Ed.), Het boek Verandering, over het doordacht werken aan de organisatie. (pp. 125-130). Amsterdam: Uitgeverij Nieuwezijds.

Keuning, D. (2004). Magement en Organisatie: Docentenhandleiding. Groningen: Stenfert Kroese.

Keuning, D. & Eppink, D.J. (2004). Management en Organisatie: Toetsenboek. Groningen: Stenfert Kroese.

Keuning, D. (2004). Organiseren en Leidinggeven: Werkboek. Groningen: Stenfert Kroese.



Peverelli, P.J. (2004). Creating corporate space - in search of Chinese corporate identity. Management en Organisatiekunde (M&O), -- pp.
7. Analysis, perspectives and expectations for the research programme
The programme successfully went through the initial and first stage of its development. All programme members conduct research projects that are both relevant to academia and practice. Most of the programme members’ papers and books are published by national and international acknowledged journals and publishers. The academic reputation of the research group is developing. The faculty plans to add a full academic professor to the programme, to direct the development of the programme in the future years. The members’ research time invested in the programme could be increased in the coming years. In the coming years (till 2007) the programme will be heading towards a further development of the research theme’s that were initiated in 2002.
Marketing Strategy (2003-)
Programme Description
The research of the marketing group focuses on strategic marketing. Marketing strategy concerns those decisions that affect an organization’s long-term competitive market position based upon the desirability and superiority of the value that it offers to its customers.
We are interested in understanding how organizations can develop superior customer value in markets characterized by dynamic exchange relationships. Firms’ long term competitive advantage is highly dependent upon their capability to successfully develop and market innovative value propositions (products and services). This requires a market oriented approach in which both manifest and latent needs of (potential) customers are fully understood and taken as the starting point for building and maintaining customer relations. Organizations that are capable of doing so successfully are more likely to show superior performance in the long run. Their accountability to the broader societal context in which they operate increasingly seems to affect this long-term performance.
In the research programme, we therefore focus on three main themes. First, we focus on innovation as major driver of value as perceived by customers. Second, we study relationships as these determine the sustainability of superior market positions. Third, we consider the broader societal context in which relationships are built and value propositions are exchanged.
1. Leadership
Programme coordinator: Prof.dr. R.T. Frambach
2. Strategy and Policy
The Marketing research programme was initiated in 2003. Its focus on Marketing Strategy was chosen for two reasons. First, this focus within the Marketing discipline highly matched our faculty’s research interests and competencies. Second, the focus enabled us to pursue a profile distinctive from other Marketing Departments in the Netherlands. Other marketing departments in the Netherlands focus on either Marketing Modelling or Consumer Behavior, while Marketing Strategy is generally recognized as academically lucid and highly relevant for business practice. The main objective of the research programme is to engage in both conceptually and empirically rigorous research on strategic marketing topics with both high academic and managerial relevance. Publications in major marketing journals should help to position the Marketing Department among the leading groups in the Netherlands (a position directly following the broadly focused large Marketing groups in the Netherlands is pursued; given the high quality of Dutch research in Marketing this implies a strong position internationally as well).
The strategy chosen to pursue the above objectives is one of gradual growth. By systematically attracting high potential junior faculty, the department aims to establish an ambitious, motivated and stable research group with high potential (in the period 2001-2004 the department has attracted 6 researchers and 4 PhD students). The research group is systematically and structurally exposed and networked to senior faculty by organizing (formal) research seminars, the annual research day, and informal meetings with leading scholars in the field. By doing so, junior faculty learns from senior scholars and the department receives exposure in the marketing community. Once the group has achieved more seniority by further development of its faculty members, it becomes more attractive for high quality senior faculty to join. Further strengthening the research group with leading scholars at the associate and full professor level is therefore a major current objective.
3. Academic Reputation
The research group is in the process of developing from a marginal and junior group towards a group with substance and seniority. Although it cannot build upon a past academic reputation, researchers are keen to be actively involved in the international academic community. This is evidenced by activities such as the organization of a highly successful (annual) research day for marketing scholars (first held in 2004) with presenters who are considered leading in the field, memberships of editorial boards, ad hoc reviewing for leading journals, and international collaborations as well as international long-term visits. Research of the group has also had impact on society, evidenced by the (number of) professional publications and attention to research output in the press.
4. Research Staff


Name and present title




2003

2004

Full Professors

Prof.dr. R.T. Frambach

0.36

0.34

Assistant professors

Dr. H. van Herk

0.27

0.26




Drs. J. Boter

0.09

0.17




Drs. F.P. Broere

0.00

0.00




Drs. M. Kleijnen

-

0.15




Dr. J. Leenheer

-

0.33




Dr. I.S.J. Maignan

0.36

0.34




Drs. W. de Vries

0.18

0.17

Total tenured staff




1.26

1.76

Non tenured staff

Prof.dr. C.J.P.M. de Bont

0.00

0.00




Dr. W.M. van Dolen

0.36

0.34

PhD students

Drs. J.W.C. Arts

0.70

0.70




Drs. L. Crul

0.23

0.56




Drs. E.A. Mooi

0.63

0.63




Drs. M.J. Reinders

0.70

0.70

Total non tenured staff




2.62

2.93

Total research staff




3.88

4.69


5. Resources, funding and facilities
Funding at programme level


Funding

2003

2004

Direct funding fte’s

100%

100%

Research funds

0%

0%

Contracts

0%

0%

Other

0%

0%

total

100%

100%


6. Overview of the Results
Programme results: Outcome numbers








2003

2004

Total

1. Academic Publications













In Journals


A

B

Other

1

3

1



-

2

3



1

5

4



Book Chapters

B

Other

-

6


-

6


-

12


Total




11

11

22

2. Books / Monographs

A

B

Other

-

-

-



-

-

-



0

3. Ph.D. Thesis




-

-

0

4. Professional Publications and Products




18

4

22


Key Publications
1. Dolen, W.M. van, Ruyter, J.C. de & Lemmink, J.G.A.M. (2004). An Empirical Assessment of the Influence of Contact Employees Behaviors on Encounter and Relationship Satisfaction. Journal of Business Research, 437-444.

2. Frambach, R.T., Stremersch, S., Weiss, Allen M. & Dellaert, B. (2003). Buying Modular Systems in Technology-Intensive Markets. Journal of Marketing Research, 40 (augustus), 335-350.

3. Frambach, R.T., Prabhu, P. & Verhallen, Th.M.M. (2003). The influence of business strategy on new product activity: the role of market orientation. International Journal of Research in Marketing, 20 (4), 377-397.

4. Herk, H. van, Poortinga, Y.H. & Verhallen, T.M.M. (2004). Response Styles In Rating Scales: Evidence of Method Bias in Data from 6 EU Countries. Journal of Cross-Cultural Psychology, 35(3), 346-360.

5. Maignan, I.S.J. & Ferrell, O.C. (2003). Nature of Corporate Responsibilities: Perspectives from American, French and German consumers. Journal of Business Research, 56(1), 55-67.
2003:
Academic Publications
In Journals
Frambach, R.T., Stremersch, S., Weiss, Allen M. & Dellaert, B. (2003). Buying Modular Systems in Technology-Intensive Markets. Journal of Marketing Research, 40 (augustus), 335-350.

Frambach, R.T., Prabhu, P. & Verhallen, Th.M.M. (2003). The influence of business strategy on new product activity: the role of market orientation. International Journal of Research in Marketing, 20 (4), 377-397.

Frambach, R.T. Ingenblee, P.T.M., Debruyne, M. & Verhallen, Th.M.M. (2003). Successful New Product Pricing Practices: A Contingency Approach. Marketing Letters, 14 (4), 289-305.

Maignan, I.S.J. & Ferrell, O.C. (2003). Nature of Corporate Responsibilities: Perspectives from American, French and German consumers. Journal of Business Research, 56(1), 55-67.

Maignan, I.S.J. & MacAlister, D. (2003). Socially Responsible Organizational Buying: How Can Stakeholders Dictate Purchasing Policies? Journal of Macromarketing, 23(2), 78-89.
Book Chapters
Dolen, W.M. van, Ruyter, K. de & Carman, J. (2003). Moderated Group Chat: An Empirical Investigation of a New Marketing Tool. In -- (Ed.), Frontiers in Services Proceedings.

Dolen, W.M. van, Ruyter, K. de & Streukens, S. (2003). The Impact of Humor in Face-to-Face and Electronic Service Encounters (Abstract). In -- (Ed.), ACR 2003 North American Conference Proceedings.

Herk, H. van, Bamossy, G.J. & Villiquette, A. (2003). Culture Times Three: Construction, Mediation, and Consumption of the 2002 Winter Olympics. In Turley, D. & Brown, S. (Ed.), All changed, changed utterly? (pp. 54-54). Dublin: European Association for Consumer Research.

Herk, H. van & Velden, M. van de (2003). Measuring preferences in a cross-national context. In Greenacre, M. & Blasius, J. (Ed.), Abstracts for CARME 2003. (pp. 67-68). Barcelona: Pompeu Fabra University.

Maignan, I.S.J. & Swaen, V. (2003). Organizational Citizenship and Corporate Citizenship: Two Constructs, One Research Theme? In True, S. & Pelton, L. (Ed.), Business Rites, Writs and Relationships. (pp. 105-130). Kennesaw, Georgia, USA: Kennesaw State University.

Maignan, I.S.J., Ferrell, O.C. & Loe, T. (2003). The Relationship Between Corporate Citizenship and Competitive Advantage. In True, S. & Pelton, L. (Ed.), Business Rites, Writs and Relationships. (pp. 19-30). Kennesaw, Georgia, USA: Kennesaw State University.


Professional Publications
Bont, C.J.P.M. de, Vooght, G. de, & Moons, I. (2003). Catching consumers by surprise. In Management accountability and Research (pp. 433-466). Amsterdam : ESOMAR .

Dolen, W.M. van (2003). Humor helpt verkopen. Salesmanagement, 28-30.

Dolen, W.M. van (2003). Review: Practice What You Preach: What Managers Must Do to Create a High Achievement Culture. [Bespreking van: Maister, D., Practice What You Preach: What Managers Must Do to Create a High Achievement Culture Uitg.: The Free Press, New Ork (2001)]. International Journal of Service Industry Management, 14.

Frambach, R.T., Stremersch, S., Weiss, Allen M. & Dellaert, B. (2003). Buying Modular Systems in Technology-Intensive Markets. In -- (Ed.), Marketing Science Conference. INFORMS.

Frambach, R.T., Ingenbleek, P. & Verhallen, T.M.M. (2003). Leveraging Customer and Competitor Orientations for Value Creation and Value Extraction. In -- (Ed.), Marketing Science Conference. INFORMS.

Frambach, R.T., Herk, H. van & Agarwal, Manoj K. (2003). Culture's influence on innovation adoption: a global study on the adoption propensity of a telecom innovation by business managers. In Lehmann, D. & Dekimpe, M. (Ed.), MSI Conference on Global Marketing. Marketing Science Institute.

Frambach, R.T., Herk, H. van & Agarwal, Manoj K. (2003). Culture's influence on Innovation adoption. A global study of managers' adoption intention of telecom innovations. VU/FEWEB Research Memorandum (Int. r. no. 2003-14). Informatiekunde, Marketing en Logistiek (IML), 38 pp.

Frambach, R.T. & Agarwal, M. (2003). Customized Service Bundles in a Competitive Context: Integrating Consumers’ Bundling, Brand and Quantity Decisions. VU/FEWEB Research Memorandum (Int. r. no. 2003-15). Informatiekunde, Marketing en Logistiek (IML), 38 pp.

Herk, H. van & Dekker, N. (2003). De succesfactoren van key account management. Informatie, 10(4), 22-23.

Herk, H. van (2003). Een globale marketingstrategie: wat maakt deze succesvol? Marketing International, 38(2), 11-11.

Herk, H. van (2003). Internationale Marketing. In Huizingh, E.R. (Ed.), Brugboek Marketing. (pp. 678-703). Schoonhoven: Academic Service.

Herk, H. van & Gelderman, K. (2003). Klantgedrag. In Huizingh, E.R. (Ed.), Brugboek Marketing. (pp. 219-253). Schoonhoven: Academic Service.

Herk, H. van (2003). Product. In Huizingh, E.R. (Ed.), Brugboek Marketing. (pp. 293-323). Schoonhoven: Academic Service.

Maignan, I.S.J. (2003). Bouwen Aan Je Reputatie. Gouda: AVBB, 18 pp.

Mooi, E.A. & Frambach, R.T. (2003). The Impact of Strategic Flexibility on Successful Direct Channel Additions. In -- (Ed.), EMAC. Glasgow, Schotland.

Vries, W. de & Goud, A. (2003). Strategische Dienstverlening. Groningen: Stenfert Kroese, 216 pp.


Other
Maignan, I.S.J. (2003). Over Imago Gesproken. Bouwers., pp. 19.

Bont, C.J.P.M. de (2003). De kern van de zaak. Inaugurele rede. Vrije Universiteit Amsterdam, 20 november 2003, 29 p.


2004:
Academic Publications
In Journals
Dolen, W.M. van, Ruyter, J.C. de & Lemmink, J.G.A.M. (2004). An Empirical Assessment of the Influence of Contact Employees Behaviors on Encounter and Relationship Satisfaction. Journal of Business Research, 437-444.

Dolen, W.M. van, Ruyter, J.C. de & Streukens, S. (2004). The Impact of Humor in Face-to-Face and Electronic Encounter. Advances in Consumer Research.

Herk, H. van, Poortinga, Y.H. & Verhallen, T.M.M. (2004). Response Styles In Rating Scales: Evidence of Method Bias in Data from 6 EU Countries. Journal of Cross-Cultural Psychology, 35(3), 346-360.

Kleijnen, M.H.P., Wetzels, M.G.M. & Ruyter, K. de (2004). Consumer acceptance of Wireless Finance. Journal of Financial Services Marketing, 18(3), 206-218.

Kleijnen, M.H.P., Ruyter, K. de & Wetzels, M.G.M. (2004). Consumer adoption of Wireless Services: Discovering the rules while playing the game. Journal of Interactive Marketing, 18(2), 51-61.
Book Chapters
Frambach, R.T., Arts, J.W.C. & Bijmolt, T.H.A. (2004). Determinants of Consumer innovation adoption: a meta-analysis of three decades of research in marketing. In Stremersch, S. (Ed.), Marketing Science Conference. (pp. 64-64). Rotterdam: INFORMS.

Frambach, R.T., Ingenbleek, P. & Verhallen, T.M.M. (2004). Increasing profit margins of innovations: an empirical analysis of firms' pricing practices. In Munuera, J. (Ed.), Worldwide Marketing? Murcia, Spanje: EMAC.

Frambach, R.T., Ingenbleek, P. & Verhallen, T.M.M. (2004). Is customer value pricing always best practice? An empirical validation. In Stremersch, S. (Ed.), Marketing Science Conference. (pp. 76-76). Rotterdam: Informs.

Herk, H. van & Groenen, PJ (2004). Vizualizing Response Styles in Cross-Cultural Research. In Stremersch, S. (Ed.), Marketing Science Conference. Rotterdam: INFORMS.

Kleijnen, M.H.P., Ruyter, K. de & Andreassen, I.H. (2004). Image Congruence and the Adoption of Service Innovations. In Conference AMA Frontiers in Services Conference.

Kleijnen, M.H.P., Ruyter, K. de & Wetzels, M.G.M. (2004). Value Creation of Moblie Transaction Services. In Conference Proceedings 33th EMAC Conference. Murcia, Spain.


Professional Publications
Broere, F.P., Broertjes, D.J., Doornbos, L. & Buurma, H. (Ed(s).). (2004). Handboek Veranderend Ondernemen in de Non-profitsector. Maarssen: Elsevier Gezondheidszorg, 1500 pp.

Frambach, R.T., Ingenbleek, P. & Verhallen, T.M.M. (2004). Prijsbepaling is ook belangrijk bij innovatie. ESB, 89(4428), 114-116.

Herk, H. van & Gelderman, K. (2004). Klantgedrag. In E.R. Huizingh (Ed.), Fundamenten van Marketing (pp. 138-166). Den Haag: Academic Service.

Herk, H. van (2004). Product. In E.R. Huizingh (Ed.), Fundamenten van Marketing. (pp. 167-197). Den Haag: Academic Service.


7. Analysis, perspectives and expectations for the research programme
Although the research programme has only been in existence for two years of the evaluation period and research capacity has been very limited over that period (approximately 1,5 fte in 2003 and 2fte in 2004, excluding PhD students), the group has published 5 papers in A and B journals and 17 other academic papers in that period. Of course, given the ambitions of the research group to be among the best in the country, the number of high quality publications (A and B journals) needs to be increased. Both the focus on a specific research area within marketing (i.e. marketing strategy) and increased activity to stimulate the research culture within the department will help to realize the research goals. Critical factors are (i) the ability to attract high potential junior faculty (tenure track), (ii) the ability to attract top level senior faculty, (iii) the ability to retain faculty, and (iv) the ability to attract research funds. In 2005, the department initiated the foundation of a research center on strategy and innovation (covering one of the two main themes within the research programme), in which scientific research will be conducted in close cooperation with the business community. This is expected to facilitate attracting research funds. Recent additions to the research faculty at both the assistant (tenure track) and associate professor level help to improve the stability of the group, although a position at the full professor level still could not be filled. The expectations for the research programme are that the focus on marketing strategy (especially on the themes of innovation and customer relations) will be continued; both the number and quality of publications is expected to increase further in the next years; the number of PhD’s defended will increase substantially (1 in 2005, 2 in 2006, 1 in 2007); high potential tenure track faculty will continue to be attracted (more candidates will be on the market, allowing us to substitute adjunct faculty for tenure track faculty), but hiring senior faculty may remain problematic on the short term. In order to compensate for the lack of senior faculty, the department will invite leading marketing scholars as visiting faculty as of 2006.
Human Resources (2003-)
Programme Description
The programme's objective is to understand how present-day's environmental dynamics affect the ways in which professional services' organisations select, develop, and maintain heterogeneous human resources. How, with an increasing diversity of the work force, to combine the need for permanent learning with both the `no nonsense' criterion of delivering results in an efficient way, and with the `value' motive of committing employees to customer- involvement and long-term innovation?
Work place learning is studied as the result of personal drivers, situational opportunities, and the social context. Emphasis is on the relative weight of personal versus situational determinants, and on long-term dynamics of job performance. Examples of research questions are which behaviours are effective during which career stages, and which factors (e.g. learning opportunity or learning style) determine which learning outcome (e.g. skill mastery or work satisfaction) will be realized.
The diversity question refers to which personnel activities contribute to the establishment and management of heterogeneous contracts in a heterogeneous work force. Psychological and economic theories are used to understand management of demographic diversity, obstacles to for instance women's and ethnic minorities' promotion to management, and effects and management of team diversity. Research projects include gender differences in leadership behaviour and consulting styles, and success factors of company interventions aimed at immigrant groups in order to become a successful member of the workforce.
1. Leadership
Programme coordinator: Prof.dr. P.G.W. Jansen
2. Strategy and Policy
Longitudinal research into determinants of managerial effectiveness (Jansen & Stoop, 2001; de Jong, van der Velde & Jansen, 2001) and managerial learning and career growth (Van der Sluis & Hoeksema, 2001; Van der Sluis, Williams, & Hoeksema, 2002), underlined the importance of such personal factors as ambition, firmness, interpersonal sensitivity and learning style. Gradually, emphasis has shifted from the relative weight of these personal factors to the impact of situational determinants (e.g. learning opportunities, coaching, management style (Vinkenburg, Koopman & Jansen, 2001; Van der Sluis, 2002; Van der Sluis & Poell, 2003), and on the long-term dynamics of job performance dimensions (e.g. in-role work performance or organizational citizenship behaviors, cf. Den Hartog, Schippers & Koopman, 2002, or ‘quality behaviors’, cf. Nabitz, Severens, van den Brink & Jansen, 2001). In particular, characteristics of the (social) situation in which promotions decisions are made, have become a focus of interest.
Since in most organizations there are fewer jobs and less managerial resources at each consecutive level, there will be increasing competition between candidates. Decision makers tend to base promotion decisions on behavior in social situations such as meetings, presentations, negotiations, and informal contacts “off the job”. Current research of the group deals with such topics as access to such a ‘tournament’ (only for those visible to decision makers?), attributes necessary for winning (not necessarily the same as for access), and whether the characteristics of the tournament in itself make it more likely for some type of candidates to win than for others (masculine in terms of competitiveness and dominance, so more advantageous for men).
Such structural features of management development (Jansen, van der Velde & Mul, 2001) seem important especially in later career stages for explaining which personnel activities (Ardts, van der Velde & Jansen, 2001; Boselie, Paauwe & Jansen, 2001) contribute to the establishment and management of heterogeneous psychological contracts in a heterogeneous work force. In this way a natural link was established between the groups primary research topics of (1) managerial learning/development (Van der Sluis, E.C. (2002) and (2) diversity (Jansen, van der Velde & Telting, 2001; van der Velde, Bossink & Jansen, 2003). Psychological and economic theories are used to understand management of demographic diversity, obstacles to for instance women’s and ethnic minorities’ promotion to management, and effects and management of team diversity (Schippers et al., 2003). The traditional safety net of funded early retirement is being withdrawn worldwide. It appears that many workers will not retire before the age of 65. It has therefore become even more important to understand the motivation and learning behaviour (Lankhuijzen & Van der Sluis, 2003) of these workers compared to their younger colleagues.
Research into the impact of psychosocial2 work characteristics on career outcomes revealed i) longitudinal relations between psychosocial work characteristics and mental health, ii) which type(s) of causal relation(s) exist between psychosocial work characteristics and mental health (normal, reversed or reciprocal), iii) which time lag(s) (are) best suited for examining longitudinal relations between psychosocial work characteristics and mental health, and iv) which mechanisms can explain these different causal relations (De Lange et al., 2003, 2004). Following up on these findings, the members of the ‘human resource programme group’ currently examine whether activation-related behaviour, determinants and effects of psychological contracts differ as a function of age (De Lange et al., 2004). Longitudinal data are collected from several service sector companies to examine success factors of company interventions aimed at elderly workers in order to stay successful members of the workforce in greater detail.
3. Academic Reputation
- P. Jansen was member of the European Programme Committee of the 11th EAWOP Congress on Work and Organizational Psychology (Lissabon, May 2003).

- P. Jansen is reviewer of such journals as Academy of Management Executive, European Journal of Work & Organizational Psychology, International Journal of Selection & Assessment, Organiation Studies, Journal of Organizational Change Management, Journal of Organizational and Occupational Psychology.



- A. de Lange is Secretary/Treasurer of Scientific committee ICOH (international conference for occupational health) (2004)

- A. de Lange received the Andre Büssing Memorial Price 2004 (for most promising Young European occupational health researcher)



- C. Vinkenburg was guest editor for special issues on Leadership for the journal Gedrag & Organisatie (2002—2004)
4. Research Staff


Name and present title




2003

2004

Full Professors

Prof.dr. P.G.W. Jansen

0.35

0.33

Associate professors

Dr. E.C. van der Sluis

0.27

0.26

Assistant professors

Dr. S.G.M. van de Bunt-Kokhuis

0.09

0.09




Drs. D.A. Driver-zwartkruis

0.10

0.17




Drs. A.H. de Lange

0.06

0.17




Dr. C.J. Vinkenburg

0.18

0.17

Total tenured staff




1.05

1.19

Non tenured staff

Drs. M.C. Schippers

0.27

-

PhD students

Drs. M.W. van Gelderen

0.38

-

Total non tenured staff




0.65

0.00

Total research staff




1.70

1.19



5. Resources, funding and facilities
Funding at programme level


Funding

2003

2004

Direct funding fte’s

100%

100%

Research funds

%

%

Contracts

%

%

Other

%

%

total

100%

100%


6. Overview of the Results
Programme results: Outcome numbers








2003

2004

Total

1. Academic Publications













In Journals


A

B

Other

1

1

6



1

2

3



2

3

9



Book Chapters

B

Other

-

2


-

-


-

2


Total




10

6

16

2. Books / Monographs

A

B

Other

-

-

-



-

-

1



-

-

1



3. Ph.D. Thesis




-

3

3

4. Professional Publications and Products




19

6

25



Key Publications
1. Jansen, P.G.W., Stoop, L.A.M. (2001). The Dynamics of Assessment Center Validity: Results of a Seven Year Study. Journal of Applied Psychology, 86, 741-753.

2. Vinkenburg, C.J., Koopman, P.L., & Jansen, P.G.W., (2001). Managerial behavior and decision making: personal and situational factors. In C.M. Allwood & M. Selart (Eds.), Decision making: Social and creative dimensions. (pp. 211-238). London: Kluwer Academic Publishers.

3. Lange, A.H., de, Taris, T. W., Kompier, M.A.J., Houtman, I.L.D., Bongers, P. M. (2003). “The very best of the Millennium”: longitudinal research and the Demand-Control-(Support) model. Journal of Occupational Health Psychology, 8, 4, 282-305.

4. Schippers, M.C., Den Hartog, D.N., Koopman, P.L. & Wienk, (2003). Diversity, reflexivity and team outcomes: The moderating effects of outcome interdependence and group longevity. Journal of Organizational Behavior, 24, 779-802.

5. Sluis, E.C. Van der, Williams, A.R.T., & Hoeksema, L.H. (2002), Measuring the quality of managerial learning on the job. The International Journal of Human Resource Management, 13 (8), 1-14.
2003:
Academic Publications
In Journals
Lange, A.H. de, Taris, T.W., Kompier, M.A.J., Houtman, I.L.D. & Bongers, P.M. (2003). "The very best of the Millennium": Longitudinal research and the Demand-Control-(Support) model. Journal of Occupational Health Psychology, 8(4), 282-305.

Bunt-Kokhuis, S.G.M., van de (2003). E-Recruitment, hoe werven kan werken. Maandblad voor Accountancy en Bedrijfseconomie, 77(3), 122-129.

Schippers, M. C., Den Hartog, D. N., Koopman, P. L., & Wienk, J. A. (2003).
Reflexivity and diversity in teams: The moderating effects of outcome
interdependence and group longevity. Journal of Organizational Behavior, 24,
779-802.

Taris, T.W., Kompier, M.A.J., Lange, A.H. de, Schaufeli, W.S. & Schreurs, P. (2003). Bevordert het werk het leren van leraren? Een longitudinale toets van de actief leren-hypothese in Karaseks Demand-Control-model. Gedrag en Organisatie, 16(3), 142-167

Taris, T.W., Kompier, M.A.J., Lange, A.H. de, Schaufeli, W.S. & Schreurs, P. (2003). Learning new behaviour patterns: a longitudinal test of Karasek's active learning hypothesis among Dutch teachers. Work and Stress. An international quarterly, 17(1), 1-20.

Taris, T.W., Kompier, M.A.J., Schaufeli, W.S., Schreurs, P. & Lange, A.H. de (2003). Weerwoord naar aanleiding van drie reacties op "Bevordert het werk het leren van leraren?". Gedrag en Organisatie, 16(5), 269- 275.

Velde, E.G. van der, Bossink, B.A.G. & Jansen, P.G.W. (2003). Gender differences in the influence of professional tenure on work attitudes. Sex Roles: A Journal of Research, 49(3/4), 153-162.

Verduijn, J.K. & Gelderen, M.W. van (2003). Entrepreneurship in the cinema: Feature Films as Case Material in Entrepreneurship Education. International Journal of Entrepreneurship Education, 1(4), 585-612.


Book Chapters
Bunt-Kokhuis, S.G.M., van de (2003). E-Learning and the Quality of Knowledge in a Globalised World. In Scuzs, A. & Wagner, E. (Ed.), The Quality Dialogue, Integrating Quality Cultures in Flexible, Distance and e-Learning. Budapest: European Distance Education Network.

Lange, A.H. de, Taris, T.W., Kompier, M.A.J., Houtman, I. & Bongers, P.M. (2003). Do unhealthy workers drift into worse jobs? A longitudinal test of the drift-hypothesis. In Giga, S., Flaxman, P., Houdmont, J. & Ertel, M. (Ed.), Occupational health Psychology: Flexibility, Quality of Working Life and Health. (pp. 123-123).



Professional Publications
Bossink, C.J.H., Velde. E.G., van der, & Jansen, P.G.W. (2003). Dual-career koppels motiveren voor werken in het buitenland. Aanbevelingen voor HR-beleid. Wolters-Kluwer CD ‘Werken in het buitenland’

Bunt-Kokhuis, S.G.M., van de (2003). E-Learning and the Quality of Knowledge in a Globalised World. Tomorrow's Professor, oct 1(514).

Bunt-Kokhuis, S.G.M., van de (2003). Kennis, multimedia en globalisering. Impuls voor Onderwijsbegeleiding, 34(2), 96-104.

Bunt-Kokhuis, S.G.M., van de (2003). Nieuwe kansen voor kennisintensieve organisaties. Management Executive, 1(1).

Geenen, M.M., Jansen, P.G.W. & Lint, O.V. (2003). De praktijk van binding van medewerkers uit de MD doelgroep. Tijdschrift voor Management Development, 11(3), 25-28.

Gelderen, M.W., van, Jansen, P.G.W., & Jonges, S. (2003). The multiple sources of autonomy as a startup motive. SCALES-paper N200315, EIM Business & Policy Research.

Goor, A.R. van (2003). Contouren van een integraal Customer Service Concept. CDrom Logistieke kennisbanken.

Goor, A.R. van & Peper, H.J. (2003). Van kanaalleider naar ketenregisseur. CDrom Logistieke kennisbanken.

Goor, A.R. van, Ploos van Amstel, W. & Ploos van Amstel, M.J. (2003). European distribution and supply chain logistics. Groningen: Stenfert Kroese, 526 pp.

Goor, A.R. van (2003). Contouren van een integraal Customer Service Concept. In -- (Ed.), Handboek Management van Interne en Civiele Diensten. Aphen aan de Rijn: Kluwer.

Jansen, P.G.W. (2003). Tot slot: een reflectie op managementleren. Human Resource Development Thema, 4(2), 84-87.

Jansen, P.G.W. (2003). Organisatie en mensen. Inleiding in de bedrijfspsychologie voor economen en bedrijfskundigen. Baarn: Nelissen.

Jansen, P.G.W. & Velde, E.G. van der (2003). Dual-career koppels motiveren voor werken in het buitenland. Aanbevelingen voor HR-beleid. faculteit der Economische Wet. en Bedrijfskunde, -- pp.

Jansen, P.G.W. (2003). Thirteen years after. Using hierarchical linear modeling to investigate long-term assessment center validity. Research Memorandum (Int. r. no. 2003-18). Management en Organisatiekunde (M&O), -- pp.

Jansen, P.G.W. (2003). Thirteen years after. Using hierarchical linear modeling to investigate long-term assessment center validity. Research Memorandum 2003-18. Vrije Universiteit, Amsterdam.

Otterlo, R.C.H. van & Jansen, P.G.W. (2003). Succesvol loopbaanmanagement binnen de advocatuur: geluk of wijsheid? Opleiding en Ontwikkeling, 12.

Schuiling, G.J. & Jansen, P.G.W. (07-11-2003). Including self-efficacy in organizational survey feedback. Enschede, 3rd International Conference organized by the Dutch HRM Network.

Sluis - Dikken, E.C. van der (2003). Leren in de digitale samenleving. Avenir - Economisch Bulletin, 9(5), 24-25.

Sluis - Dikken, E.C. van der (2003). Succesfactoren in het adviesvak. Management Consultant, 2, 43-45.

2004:
Dissertations
Bossink, C.J.H. (02-12-2004). To go or not to go. International relocation willingness of dual career couples. Vrije Universiteit. ((Co-)promot.: Prof.dr. P.G.W. Jansen & dr. M. van der Velde).

Gelderen, M.W. van (02-03-2004). Opportunity entry performance. Studies of entrepreneurship and small business. Vrije Universiteit. ((Co-)promot.: Prof.dr. P.G.W. Jansen & Prof.dr. A.R. Thurik).

Hibbitt, C.J. (26-02-2004). External Environmental Disclosure and Reporting by Large European Companies: An economic, social and political analysis of managerial behaviour. Vrije Universiteit, 604 pp. (Amsterdam: Limperg Instituut). ((Co-)promot.: Prof.dr. J. Klaassen & Prof.dr. P.G.W. Jansen).
Academic Publications
In Journals
Bunt-Kokhuis, S.G.M. van de & Hansson, H. (2004). E-learning and language change: Observations, tendencies and reflections. First Monday.

Gelderen, M.W. van, Sluis - Dikken, E.C. van der & Jansen, P.G.W. (2004). Learning opportunities and learning behaviors of small business starters: Relations with goal achievement, skill development, and satisfaction. Small Business Economics, 19.

Hartog, D.N. den, Koopman, P.L. & Vinkenburg, C.J. (2004). Leiderschap in organisaties: Start van een nieuwe reeks. Gedrag en Organisatie, 17(2), 131-142.

Jansen, P.G.W. & Waal, A.A. de (2004). Prestatiemanagement van betrokkenheid in de publieke sector. Gedrag en Organisatie, 17(6), 505-517.

Lange, A.H. de, Taris, T.W., Kompier, M.A.J., Houtman, I.L.D. & Bongers, P.M. (2004). Work characteristics and psychological well-being. Testing normal, reversed and reciprocal relationships within the 4-wave SMASH study. Work and Stress, 18(2), 149-166.

Velde, E.G. van der, Bossink, C.J.H. & Jansen, P.G.W. (2004). Dual earners' willingness to accept an international assignment. Journal of Vocational Behavior, 64.


Books / Monographs
Velde, E.G. van der, Jansen, P.G.W. & Anderson, N.A. (2004). Guide to management research methods. Oxford: Blackwell, 253 pp.
Professional Publications
Bunt-Kokhuis, S.G.M. van de (2004). E-recruitment vraagt om cultuurverandering. Controllersmagazine, 18, 10-13.

Bunt-Kokhuis, S.G.M. van de (2004). Globalisation and the freedom of knowledge. Higher Education in Europe, 28(2), 269-286.

Bunt-Kokhuis, S.G.M. van de (2004). Internet en de integriteit van kennis: Een uitdaging voor docent en organisatie, keynote speech SURF symposium 'Professionalisering en ICT in het Hoger Onderwijs'. Nieuwsbrief e-Learning Stichting Surf, 1(juni).

Bunt-Kokhuis, S.G.M. van de (2004). Zichtbaarheid. Transfer, 12(december), 25.

Otterlo, R.C.H. van & Jansen, P.G.W. (2004). Gewiekst. Succesvol loopbaanmanagement binnen de advocatuur. Personeelbeleid, 1, 23-25.

Otterlo, R.C.H. van & Jansen, P.G.W. (2004). Managementontwikkeling binnen organisaties van professionals: Competing for the top. Opleiding & Ontwikkeling, 17(10), 12-15.


Other
Sluis, E.C. van der, & Jansen, P.G.W. (2004). Kenniseconomie vergt aanpassing beloning. Financieel Dagblad, 3 September.
Editorship 2003-2004
Paul Jansen, member of editorial board of

Academy of Management Executive,

European Journal of Work & Organizational Psychology,

Gedrag & Organisatie,

Maandblad voor Accountancy & Bedrijfseconomie,

International Journal of Selection & Assessment, Organiation Studies,

Journal of Organizational Change Management,

Journal of Organizational and Occupational Psychology.
Annet de Lange, member editorial board of Work and Stress. (2004).
Claartje Vinkenburg:

guest editor for special issues on Leadership for the journal Gedrag & Organisatie (2002—2004)

guest editor for a book on Management potentials (2004/2005: Netherlands/Belgian cooperation), sponsored by the Netherlands Foundation of Management Development
E.C. van der Sluis is member of editorial board of Career Development International
Awards and nominations 2003-2004

 

Members of the research group are on a regularly basis invited as member of in- and external doctoral dissertation committees (e.g. P. Jansen 2 times per annum in the average)


P. Jansen is (together with J. Paauwe) co-founder, and member of the board, of the Netherlands HRM Network, in which personnel researchers in economic or business departments of Netherlands universities cooperate.
P. Jansen was Honorary guest at the congress ‘Human dynamics: Driving force for global competence’. Department of HRM, RAU University, Johannesburg, 15-17 October 2004.

P. Jansen was member of the European Programme Committee of the 11th EAWOP Congress on Work and Organizational Psychology (Lissabon, May 2003).


P. Jansen is member of the Programme Committee of the 4th HRM Network NL Conference ‘Innovating HRM’, University of Twente, The Netherlands (2004-2005).
A. de Lange is Secretary/Treasurer of Scientific committee ICOH (international conference for occupational health) (2004)
A. de Lange received the Andre Büssing Memorial Price 2004 (for most promising Young European occupational health researcher)
C. Vinkenburg organized the Expert Meeting Gender, leadership & career advancement of women and men, Tilburg/Amsterdam, August 9-13, 2004 (NWO MaGW ISW grant 460-04-026).
E.C. van der Sluis is chairman (former secretary (2002-2004) of the Educational and Vocational division of the Dutch Organisation of Organisational Research
E.C. van der Sluis is member of the Executive Conference Committee of the International HRD-conference, 9-11 October 2006
Drs. M. van Gelderen and drs. J.K. Verduijn won the best paper award at the ICSB (International Council for Small Business) World Conference in Belfast (track Advancing Entrepreneurship Education). They received the award for their paper ‘Entrepreneurship in the Cinema. Use of Feature Films in Entrepreneurship Education.'
Cooperation VUA, Northwestern University and University of Twente.
VUA is host/organizer of Small Group Meeting Gender & Career advancement (European Association of Experimental Social Psychology).
7. Analysis, perspectives and expectations for the research programme
Although there were some changes in the programme team, a gradual integration of themes has been achieved. This has resulted in (1) a major research ‘umbrella’ (‘Careers in organizations’), and (2), through the active involvement of major (non-)profit organizations in this research project, a steady flow of data, which guarantees a continuous stream of high level academic output for the coming 5 years (in 2005 we expect to have at least six publications in high ranked journals, also a PhD-project was elected for an internal VUA-grant in 2005). Since the number of top level publications has been increased recently, the research group has been allocated more research funds in 2005. The external reputation in the professional field has resulted in external support for internet data collection and the use of computerized questionnaires and tests. For further extension of the research programme, it is necessary that the number of PhD students increases, which among others requires the speedy start of a Research Master in Business administration at the FEWEB VUA.

Information Systems for Organisational Networks (2003-)
Programme Description

More and more goods and services are no longer produced in rigid hierarchically organised companies but in more dynamic network organizations and flexible supply chains. Examples of organisational networks are electronic marketplaces, computer-supported virtual teams and online communities The overall objective of this research programme is to develop new design and organizational principles for the next generation information systems that support organizational networks as well as critically analyse the construction and usefulness of these systems. Since information systems research has a design as well as an empirical aspect we apply various research methods, among which are experiments, design and modelling and qualitative research.


One of the key factors determining the success of organisational networks is the glue that binds the network; the creation of relationships between the different parties within an organisational network. Information systems play a crucial role in establishing and supporting these network relationships. Most of these systems have been developed for use within a single organisation. The current research challenge is how these internal information systems can be extended to inter-organisational information systems that work across different parties in a network environment. One of the fundamental issues of these inter-organisational systems is to have online controls and contracts that create a trustworthy environment for this exchange and sharing of highly sensitive company information. Solving these issues is critical for the success of electronic business, because it is well-known that lack of trust is one of the main barriers for people and companies alike to engage in electronic commerce. Another important research objective is to develop a thorough understanding of collective practices of social networks such as communities that influences the willingness, opportunity and ability to share knowledge. Analyses of knowledge intensive processes also provides more insight when, which and how information technology can support these processes. In recent years many innovative information systems technologies have been introduced, designed to integrate various business processes within and between organizations. However, these information systems technologies are useless if people cannot use them effectively. Hence, investigating user effectiveness and actual use of information systems are also important objectives of our research programme. The research programme has the following sub-themes.
A. Information Systems for Creating Dynamic Network Organisations

Investigating new design principles and models for inter-organisational systems that work across different parties in network organisations like dynamic supply chains and electronic marketplaces. In particular, this research is focussed on developing design principles for trustworthy inter-organizational information systems and developing new models to transform internal ERP and CRM systems to inter-organisational systems that work across firm boundaries in a value chain, and to develop new models for outsourcing business processes based on various ASP models and web services. Furthermore, we study user effectiveness of emerging IS technologies (e.g. online purchasing, electronic markets), that are relevant for e-commerce, within the framework of the Technology Acceptance Model (TAM) and the Theory of Reasoned Action (TRA).



  • Develop New Models for Business Processes Outsourcing and Application Service Providing (ASP) and Web services.

  • Extend Customer Relationship Management (CRM) for network organizations

  • Develop Technology Acceptance Models (TAM) for e-commerce technologies.

  • Extend the Theory of Reasoned Action about and Cognitive Fit of information systems for e-commerce technologies.


B. Knowledge Sharing and Organisational Learning

Investigate from a sociological perspective knowledge intensive processes in organisations to provide more insight when, which and how new (online) communication and information technology can support these processes. This research further develops sociological theories from organisational learning and knowledge management.



  • Analyse knowledge intensive processes in and between communities of practice, networks of practice and online-communities

  • Social capital analysis for implementing community tools

  • Regional clusters and inter-organizational systems

  • Knowledge generation in inter-organizational networks

  • Analyse ERP adoption with Social Network Analysis

  • Conduct knowledge management scans


1. Leadership
Programme coordinator: Prof.dr. Y.H. Tan
2. Strategy and Policy



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