Standard Operating Procedures wg template sop structure as of 28. 05. 2010



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Standard Operating Procedures WG

Template - SOP structure as of 28.05.2010

Clearly need to be described hich country and which position fullfills which country

But it needs to be flexible depending on the type of deployment
1. Introduction

2. Purpose/objective of the module

3. Tasks of personnel/ Structure of the module

4. Equipment

general descrition of the type and amount of equipment of the team (team/personell/food/communication and logistical)

5. Safety and security

6. Code of conduct - to be drafted by the Commission

7. Preparedness of the module

7.1 Training

7.2 Maintenance of equipment

7.3 Administrative issues (health, insurance, contracts, passport, etc)

8. Procedures

8.1 Alerting

8.2 Pre-deployment phase

8.3 Deployment phase - description of key team members specific roles

8.4 Operational phase

8.4.1 Setting-up the module

8.4.2 Running of the module

8.5 On-site coordination – to be developed by Commission

8.5.1 Inside the EU

8.5.2 Outside the EU

8.6 Reporting/information exchange - to be drafted by the Commission

8.7 Local staff

8.8 Hand-over to a new team

8.9 End of mission

8.10 Handover (local authorities, UN, donation to other organisation)

8.11 After-deployment (debriefing, medical issues, psycho-sociologic support, equipment)

9. Additional issues

10. Annexes / Templates

1. Introduction

Over the years water has affected and kiloled many people over the world as well as severely disrupted daily life for survivors. In Europe examples are the 1953 floods in the Netherlands and United Kingdom, the Odraer floods in 1997 as well as the 2007 floods in the UK. Worldwide, in 2008 cyclone Nargis (Burma) and in 2009 & 2010 the floods in Central Europe, Fiji, Tajikistan and Namibia reminded us all of the devastating power of water. The already existing risk of flooding and the impact of climate change worldwide and the Northen/Central Europe is expected to worsen this situation. This is the reason why the Czech Republic, the UK and the Netherlands wish to submit a proposal to strengthen the existing civil protection capabilities in this field.


In order to mitigate the devastating result in terms of loss of live as a result of flooding, developing EU civil protection capabilities on water search and rescue is fundamental. The existing capability available at European level is limited. It is therefore of the utmost importance to develop at EU-level response capacity and capabilities in the field of water Search and rescue.

A flood search and rescue capability must be very fast deploable to assure efficiency and to be ableto rescue lives.


In January 2010 the European commission agreed on a project to strengthening the EU civil protection response capabilities in the field of water search and rescue.

CZ, UK and the NLetherlands on behalf of the European Commission was mandated to organize the WaterSave.eu rapid response module. Part of the assignment is to describe these Standard Operational Procedures.



2. Purpose/objective of the module

purpose and intent of the Standard Operational Procedures (SOP’s)
The SOP describes the WaterSave.EeuU as a European assistance unit for Search and Rescue in case of Flooding. The Guide is intended as a resource for all those directly or indirectly involved in the assistance unit.

The SOP is a working document, progressively updated and supplemented.


Anyone who works with this SOP is therefore asked to submit additions and suggestions for improvement by giving to the National commander of WaterSave.EUeu.

SOP and operational manual
For WaterSave.euEU there will be a SOP and a operational manual exploited.
The operations manual provides information needed during deployment and practice. The SOP provides also the policy framework for WaterSave.euEU..


3. Task of personnel/ structure of the module
detailed COMPOSITION OF WASAR TEAM


S/NO

DESIGNATION

segment

COMPOSITION OF MANPOWER

1

Team Leader

NL

1

2

Deputy Team Leader - Safety Officer

NL,CZ, UK

1

3

Deputy Team Leader - Plans Officer

NL,CZ,UK

1

4

Deputy Team Leader - Operations Officer

NL,CZ,UK

1

5

Liaison/Media Officer

NL

2

6

Medical Team Manager

CZ

1

7

Boat Logistic Officer

UK

1

8

Logistics Technician

UK,NL

2

9

Communications/IT Specialist

CZ

1

10

Boat Crew Commander

NL,CZ,UK

6

11

Boat Operator

NL,CZ,UK

6

12

Boat Crew Member

NL,CZ,UK

12

Total :35






Team Leader´s position Description, Prerequisites and Recommended Training Standards





Function

MANAGEMENT

Position

Team Leader/ Deputy Team Leaders

General Prerequisites

1

Must be able to meet the physical requirements of the home organisation




2

Must be capable of improvising and functioning for long hours under adverse conditions




3

Must maintain current inoculations




4

Must be able to function safely at heights, confined spaces and on or around the water spaces




Position Prerequisites

1

Occupy an existing senior management position in their home organisation

  • Incident response management function

  • Requires an endorsement by sponsoring agency

2

Registered user of the Virtual OSOCC




3

Functional English

  • Conversational English

  • Reading comprehension

  • Basic writing skills

Roles and Responsibilities

1

Overall Command and Control of the WASAR Team




2

Comprehensive knowledge of all team functions




3

Comprehensive knowledge of WASAR operations, tactics and safety considerations




4

Complete understanding of other disaster response organisations




5

Working knowledge of available technologies

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Water incident issues including; specialist operator skills, welfare, crew rotation, de-contamination

  • Flood Management commonalities such as; interpreting weather and flood warnings, flood warning schemes, multi- agency working, rainfall prediction, flood development, hazard identification and deployment of crews




Comprehensive knowledge of hazards associated with disaster environments




7

External Coordination capability to ensure team approach to WASAR operations is employed




8

Supervisory and Personnel Management Techniques

  • Communicate

  • Cooperate

  • Coordinate

  • Demonstrate Human Relations Capacity

    • Negotiation skills

    • Conflict Resolution

    • Critical Incident Debriefing

    • Staff Welfare

    • Cultural and gender awareness

9

Diplomatic planning and problem solving




10

Financial responsibility




11

Strategic Planning




12

Media Interaction




13

Comprehensive knowledge of the signs and symptoms of stress



Deputy Team Leader´s (Safety Officer) position Description, Prerequisites and Recommended Training Standards


The three deputies need to have the same requirements because they all can become the deputy of team in the field.

Function

MANAGEMENT

Position

Deputy Team Leader - Safety Officer

Position Prerequisites

1

Occupy an existing management position in their home organisation




2

Must maintain current inoculations







3

Experienced as a safety officer in their home organisation




Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Comprehensive knowledge of WASAR operations, tactics and safety considerations

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Water incident issues including; specialist operator skills, welfare, crew rotation, de-contamination

  • Flood Management commonalities such as; interpreting weather and flood warnings, flood warning schemes, multi- agency working, rainfall prediction, flood development, hazard identification and deployment of crews

3

Comprehensive knowledge of hazards associated with disaster environments




4

Internal Coordination with:


Medical Manager

5

Personnel Management Techniques


Communicate

Cooperate

Coordinate

Human Relations



  • Negotiation skills

  • Conflict Resolution

  • Critical Incident Debriefing

Staff Welfare

  • Rest and Rehabilitation planning

  • Staffing schedules

  • Fatigue management

  • Sanitation and hygiene

  • Assembly Points

  • Emergency Signalling

6

Safety Control of assigned area

Evaluation of all roles to assure that optimal safety and injury prevention is being practiced at all times

Immediate intervention in activities to prevent the loss of life and/or injury

Documentation of safety and risk assessment

Implements risk mitigation strategies

Controls crew accountability system

Knowledge of tools and equipment



7

Develop and implements safety aspects of Plan of Action

Analyse data relative to safety considerations

Continuously monitor the hazard and risk environment



8

Information Management

Record keeping

Report writing



Preparation of a post mission safety report

Deputy Team Leader´s (Operations Officer) position Description, Prerequisites and Recommended Training Standards





Function

MANAGEMENT

Position

Deputy Team Leader - Operations Officer

Position Prerequisites

1

Occupy an existing senior management position in their home organisation




2

Proven track record of senior management capability




3

Comprehensive knowledge of the INSARAG and EU Methodology




4

Registered user of the Virtual OSOCC




5

Must maintain current inoculations







6

Functional English




Roles and Responsibilities

1

Operational Control of assigned area

2

Comprehensive knowledge of all team functions




3

Comprehensive knowledge of WASAR operations, tactics and safety considerations




4

Complete understanding of other disaster response organisations




5

Working knowledge of available technologies

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Water incident issues including; specialist operator skills, welfare, crew rotation, de-contamination

  • Flood Management commonalities such as; interpreting weather and flood warnings, flood warning schemes, multi- agency working, rainfall prediction, flood development, hazard identification and deployment of crews

6

Comprehensive knowledge of hazards associated with disaster environments




7

External and internal coordination capability to ensure team approach to WASAR operations is employed




8

Supervisory and Personnel Management Techniques

  • Communicate

  • Cooperate

  • Coordinate

  • Demonstrate Human Relations Capacity

    • Negotiation skills

    • Conflict Resolution

    • Critical Incident Debriefing

    • Staff Welfare

9

Implements tactical aspects of Plan of Action

  • Collects Data

  • Reports progress or gaps pertaining to the tactical Plan of Action as required

  • Implements revision to the tactical Plan of Action

10

Tactical Problem Solving




11

Media Interaction




12

Information Management

  • Record keeping

  • Report writing

  • Preparation of a post mission operations report

Deputy Team Leader´s (Plannings Officer) position Description, Prerequisites and Recommended Training Standards





Function

MANAGEMENT

Position

Deputy Team Leader - Plannings Officer

Position Prerequisites

1

Occupy an existing senior management position in their home organisation




2

Proven track record of senior management capability




3

Comprehensive knowledge of the INSARAG and EU Methodology




4

Registered user of the Virtual OSOCC




5

Computer literacy




6

Must maintain current inoculations




7

Functional English




Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Comprehensive knowledge of WASAR operations, tactics and safety considerations




3

Complete understanding of other disaster response organisations




4

Working knowledge of available technologies

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Water incident issues including; specialist operator skills, welfare, crew rotation, de-contamination

  • Flood Management commonalities such as; interpreting weather and flood warnings, flood warning schemes, multi- agency working, rainfall prediction, flood development, hazard identification and deployment of crews

5

Comprehensive knowledge of hazards associated with disaster environments




6

Internal coordination capability to ensure team approach to WASAR operations is employed




7

Operational Planning

  • Collect Data

  • Collate Data

  • Analyse Data

  • Planning Cycle

    • Develop Plan of Action

    • Disseminate Plan

    • Monitor Plan for effectiveness

    • Implement revisions to the Plan as required

8

Supervisory and Personnel Management Techniques

  • Communicate

  • Cooperate

  • Coordinate

  • Demonstrate Human Relations Capacity

    • Negotiation skills

    • Conflict Resolution

    • Critical Incident Debriefing

    • Staff Welfare

9

Diplomatic planning and problem solving




10

Financial delegation




11

Information Management

  • Functional written English

  • Record keeping

  • Report writing

  • Preparation of a post mission planning report

12

Media Interaction




Training and Development

Liaison Officer´s position descriptions





Function

MANAGEMENT

Position

Liaison Officer

Position Prerequisites

1

Occupy an existing management position in their home organisation




2

Experienced as a liaison officer in their home organisation




3

Comprehensive knowledge of INSARAG Methodology, EU Methodology

Functionality of a RDC and OSOCC

4

Registered user of the Virtual OSOCC




5

Functional written English




6

Must maintain current inoculations




7

Must be able to function safely at heights, confined spaces and on or around the water spaces







Roles and Responsibilities as WASAR Team Liaison

1

Comprehensive knowledge of all team functions




2

Understanding of WASAR operations, tactics and safety considerations




3

Comprehensive knowledge of other disaster response organisations




4

Practical application of available technologies




5

Functional knowledge of hazards associated with disaster environments




6

Participate joint operations planning




7

Media Interaction




8

Information Management


  • Record keeping

  • Report writing

Roles and Responsibilities if seconded to UNDAC Team

1

Functional knowledge of UNDAC methodology




2

Comprehensive knowledge of all WASAR team functions




3

Understanding of WASAR operations, tactics and safety considerations




4

Comprehensive knowledge of other disaster response organisations




5

Practical application of available technologies




6

Functional knowledge of hazards associated with disaster environments




7

Diplomatic planning and problem solving




8

Control joint operations planning

  • Collect Data

  • Collate Data

  • Analyse Data

9

Planning Cycle

  • Develop Plan of Action

  • Disseminate Plan

  • Coordinates assignment of resources to accomplish LEMA objectives

  • Monitor Plan for effectiveness

10

Implement revisions to the Plan as required




11

Interacts with locals, LEMA and other organisations




12

Media interaction




13

Information Management

  • Record keeping

  • Report writing
























Medical Team Manager ´s position descriptions





Function

MEDICAL

Position

Medical Team Manager

Position Prerequisites

1

Must possess the required academic qualifications to be licensed and registered to practice as a doctor within their home organisation




2

Understanding of INSARAG and EU Methodology




3

Must maintain current inoculations




Roles and Responsibilities

1

Understanding of all disciplines and capabilities within WASAR Team




2

Understanding of WASAR operations, tactics and safety considerations




3

Gather information on health and medical related issues and infrastructures




4

Practical application of available technologies




5

Functional knowledge of hazards associated with disaster environments




6

Internal Coordination with:

Team Leader

Safety Officer



7

Personnel Management Techniques


Communicate

Cooperate

Coordinate


8

Tactical problem solving




9

Medical Responsibilities

Medical Control of assigned area

Primary healthcare for the team

Conduct regular medical screening for the Team

Provide emergency care for:



  • Team members

  • Victims

In conjunction with Team Leader, coordinate medical evacuation if required:

  • Victims

  • Repatriation of team members

Responsible for the maintenance of any medical equipment

Provide input to ensure team’s welfare and safety standards are enforced



10

Information Management

Record keeping

Report writing



Input into post mission operations report



Boat Logistic Officer´s position descriptions





Function

LOGISTICS

Position

Boat Logistic Officer

Position Prerequisites

1

Occupy an existing logistics management position in their home organisation




2

Must possess all certifications and fulfil all requirements of a Boat Logistics Technician within home organisation




3

Proven track record of logistics management capability focused on boats and boat engines




4

Understanding of INSARAG and EU Methodology




5

Computer literacy




6

Functional written English




7

Registered user of the Virtual OSOCC




8

Must maintain current inoculations




9

Must be able to function safely at heights, confined spaces and on or around the water spaces







Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Understanding of WASAR operations, tactics and safety considerations




3

Practical application of available technologies




4

Functional knowledge of hazards associated with disaster environments




5

Internal Coordination of functional area

Ensure accountability, maintenance and repairs for boats, engines and other rescue equipment

Provide for welfare, operations and the maintenance for assigned resources in the Base of Operations

Coordinate boats transport for team and equipment


6

Financial delegation

With cooperation of Team Leader

7

Operational Planning pertaining to logistics

Control of the BoO and the tool and equipment cache.

Supply/Re-supply

Airport logistics with regards to cargo handling

Transportation of equipment and personnel to incident site

Access to petroleum product and compressed gases and timber

Completion of equipment manifest and declaration of hazardous goods



8

Information Management


  • Record keeping

  • Report writing

  • Preparation of a post mission logistics report

Logistic Technician´s position descriptions


Function

LOGISTICS

Position

Logistics Technician

Position Prerequisites

1

Must maintain current inoculations







2

Must possess all certifications and fulfil all requirements of a Logistics Technician within home organisation




Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Understanding of WASAR operations, tactics and safety considerations




3

Practical application of available technologies




4

Functional knowledge of hazards associated with disaster environments




5

Internal Coordination of functional area


Ensure accountability, maintenance and repairs for tools and equipment

Provide for welfare, operations and the maintenance for assigned resources in the Base of Operations (BoO)

Coordinate transport for team and equipment


6

Operational Planning pertaining to logistics

Supply/Re-supply

Airport logistics with regards to cargo handling

Transportation of equipment and personnel to incident site

Access to petroleum product and compressed gases and timber

Completion of equipment manifest and declaration of hazardous goods


7

Information Management

  • Record keeping

  • Report writing

  • Preparation of a post mission logistics report

IT Specialist´s position descriptions





Function

LOGISTICS

Position

Communications/IT Specialist

Position Prerequisites

1

Occupy an existing communications/IT position in their home organisation




2

Proven track record of communications/IT capability




3

Understanding of INSARAG and EU Methodology




4

Registered user of the Virtual OSOCC




5

Computer literacy




6

Functional English




7

Must maintain current inoculations




Roles and Responsibilities

1

Understanding of all team functions




2

Ensure communication:


Within the team

With other participants within the affected country

Internationally i.e. from affected country to home country

To access internet in the field



3

Install, operates and maintain:

Communications and IT equipment

UHF/VHF radio



Geospatial technologies

4

Understanding of WASAR safety considerations




5

Practical application of available technologies




6

Functional knowledge of hazards associated with disaster environments




7

Information Management

  • Record keeping

  • Report writing

Boat Crew Commander´s position descriptions





Function

RESCUE

Position

Boat Crew Commander

Position Prerequisites

1

Occupy an existing operational management position in their home organisation




2

Proven track record of operational management capability




3

Understanding of INSARAG and EU Methodology




4

Must maintain current inoculations







5

Must possess all certifications and fulfil all requirements of a Boat Crew Commander within home organisation




Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Comprehensive knowledge of WASAR operations, tactics and safety considerations




3

Comprehensive knowledge of hazards associated with disaster environments




4

Internal Coordination




5

External Cooperation




6

Personnel Management Techniques


  • Communicate – strong interpersonal skills

  • Cooperate

  • Coordinate

  • Human Relations

  • Negotiation skills

  • Conflict Resolution

  • Critical Incident Debriefing

  • Staff Welfare

7

Tactical Operations

  • Tactical problem solving

  • Operational Control of assigned area

  • Understanding of water rescue equipment including its safe and effective use and progressively develops an individual to be confident in and around moving water

  • Boat and pathway handling, rope rescue techniques and consideration of still water and unstable ground hazards such as mud and ice

  • Ability of swimming, practising self-rescue techniques and performing in-water rescues as part of a rescue team

  • Implement tactical component of the Plan of Action

  • Determine organisational and logistical needs for the worksite

  • Interacts with locals, LEMA and other organisations

  • Controls crew accountability system

  • Ensure team’s welfare and safety standards are enforced

  • Determine most appropriate tactical approach

  • Knowledge of tools and equipment

  • Direct resources to accomplish assigned tasks

  • Maintain communication with Operations Officer

  • Recommends revision to the tactical Plan of Action based on progress or gaps

8

Information Management

  • Record keeping

  • Report writing

  • Input into post mission operations report

Boat Operator´s position descriptions





Function

RESCUE

Position

Boat Operator

Position Prerequisites

1

Occupy an existing operational management position in their home organization




2

Proven track record of operational management capability




3

Understanding of INSARAG and EU Methodology




4

Must maintain current inoculations







5

Must possess all certifications and fulfill all requirements of a Boat Operator within home organization on international field




Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Comprehensive knowledge of WASAR operations, tactics and safety considerations




3

Comprehensive knowledge of hazards associated with disaster environments




4

Internal Coordination




5

External Cooperation




6

Personnel Management Techniques


  • Communicate – strong interpersonal skills

  • Cooperate

  • Coordinate

  • Human Relations

  • Negotiation skills

  • Conflict Resolution

  • Critical Incident Debriefing

  • Staff Welfare

7

Tactical Operations

  • Operate a powered boat in a variety of waters, including still, moving and flood

  • Boat rescue operations such as casualty pick ups, throw lines, evacuations, swimming rescues and includes night search and rescue activities

  • Understanding of water rescue equipment including its safe and effective use and progressively develops an individual to be confident in and around moving water

  • Boat and pathway handling, rope rescue techniques and consideration of still water and unstable ground hazards such as mud and ice

  • Ability of swimming, practising self-rescue techniques and performing in-water rescues as part of a rescue team

  • Tactical problem solving

  • Operational Control of assigned area

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Implement tactical component of the Plan of Action

  • Determine organizational and logistical needs for the worksite

  • Interacts with locals, LEMA and other organizations

  • Controls crew accountability system

  • Ensure team’s welfare and safety standards are enforced

  • Determine most appropriate tactical approach

  • Knowledge of tools and equipment

  • Direct resources to accomplish assigned tasks

  • Maintain communication with Operations Officer

  • Recommends revision to the tactical Plan of Action based on progress or gaps




8

Information Management

  • Record keeping

  • Report writing

  • Input into post mission operations report

Boat Crew Member´s position descriptions





Function

RESCUE

Position

Boat Crew Member

Position Prerequisites

1

Occupy an existing operational management position in their home organisation




2

Proven track record of operational management capability




3

Understanding of INSARAG and EU Methodology




4

Must maintain current inoculations







Roles and Responsibilities

1

Comprehensive knowledge of all team functions




2

Comprehensive knowledge of WASAR operations, tactics and safety considerations




3

Comprehensive knowledge of hazards associated with disaster environments




4

Internal Coordination




5

External Cooperation




6

Personnel Management Techniques


  • Communicate – strong interpersonal skills

  • Cooperate

  • Coordinate

  • Human Relations

  • Negotiation skills

  • Conflict Resolution

  • Critical Incident Debriefing

  • Staff Welfare

7

Tactical Operations

  • Understanding of water rescue equipment including its safe and effective use and progressively develops an individual to be confident in and around moving water

  • Boat and pathway handling, rope rescue techniques and consideration of still water and unstable ground hazards such as mud and ice

  • Ability of swimming, practising self-rescue techniques and performing in-water rescues as part of a rescue team

  • Tactical problem solving

  • Operational Control of assigned area

  • Water related dynamic risk assessment and how this impacts on the incident command system, including liaison with responding crews

  • Implement tactical component of the Plan of Action

  • Determine organisational and logistical needs for the worksite

  • Interacts with locals, LEMA and other organisations

  • Controls crew accountability system

  • Ensure team’s welfare and safety standards are enforced

  • Determine most appropriate tactical approach

  • Knowledge of tools and equipment

  • Direct resources to accomplish assigned tasks

  • Maintain communication with Operations Officer

  • Recommends revision to the tactical Plan of Action based on progress or gaps




8

Information Management

  • Record keeping

  • Report writing

  • Input into post mission operations report



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