General terms and conditions General

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General terms and conditions

  1. General

All provisions of services by Van Isacker SA shall exclusively be governed by the present General terms and conditions.

  1. Orders and offers

All orders placed, imply the Client’s full acceptance of the present General terms and conditions of sale. All orders placed by the Client shall be binding and cannot be removed or annulled. All offers made by VAN ISACKER SA are non-binding. Only orders placed by the Client and accepted by VAN ISACKER SA shall be binding for VAN ISACKER SA. Rates quoted prior to service are only an initial estimate of the cost of services reserved. Wait time and/or additional services may change the final price. Any quoted rate is based on the exchange rate in effect at the time of booking. The final bill will be calculated using the exchange rate in effect at the time of billing.

  1. Price and payment

3.1. The Client accepts the current rates mentioned on the order confirmation. The due amount will be charged according to the performance, per day, per hour or by means of an agreed amount for transfers.

3.2. The services of the chauffeur and the use of the car are included in the rental price in accordance with the instructions given by the Client; as are petrol and passenger insurance.
3.3. The rental price does not include the chauffeur's board and lodging charges nor the cost of telephone calls, tolls and parking. These costs are invoiced to the Client at the price mentioned in the tariffs.
3.4. VAN ISACKER SA is entitled to adapt its prices without any prior notification depending, amongst other, on the evolution of the consumer price index.
3.5. The Client undertakes to settle the amount of the invoice at the end of the performance. A prepayment may be requested by VAN ISACKER SA, who accepts however payment by all major credit cards (Amex, Visa and Mastercard).
3.6. In the event of late payment, the Client shall be liable to VAN ISACKER SA for interest on arrears at the rate of 12 % per year, without a warning or notice to that effect being necessary on the part of VAN ISACKER SA. Immediately upon default payment, at the moment of the delivery or the agreed expire date, the amount of the invoice shall automatically be increased with a fixed compensation for damages of 15 % of the outstanding amount of the invoice, without it ever being less than 50 €.
3.7. The formulation of a complaint by the Client, does not entitle the Client to delay the payment of the invoice or to compensate an invoice due by the client and an invoice due by VAN ISACKER SA to the Client.

  1. Complaints

All the services are regarded as accepted on behalf of the Client, except complaint written and recommended to the social seat at the latest 7 days after the execution of the contract.

5. Change, Cancellation and No Show Policy

A change fee or late cancellation fee of the base rate will be charged, unless the all-inclusive charge is less which then applies, to all transfer or hourly reservations changed or cancelled within the minimum stated time and prior to the scheduled pick up time in the city of service. For all other countries, the applicable base transfer rate applies, and for hourly service, the change or late cancellation fee is equal to the hourly minimum*.

A no show fee equal to the hourly minimum or base transfer, as applicable, for the confirmed vehicle plus airport fee, fuel surcharge, tolls, and parking, if applicable, will apply should the passenger fail to cancel or meet the chauffeur at the designated pick up location for all reservations.

To avoid either a late cancellation or no show fee, the reservation(s) must be cancelled in accordance with the cancellation. You may either call +3223313131 or cancel the reservation by e-mail.

If you experience difficulty locating your chauffeur, please call our 24hours telephone number +3223313131. Leaving the pick-up location without notifying VAN ISACKER SA will result in a no-show fee.
For any cancellation 48 hours or more before the beginning of the service, no charge is due.
For cancellations between 48 hours and 24 hours prior to the beginning of the service, 25% of what originally was booked is due. For cancellations between 12 hours and 24 hours prior to the beginning of the service, 50% of the amount of what was originally booked is due. For cancellation 12 hours prior to the beginning of the service, the total amount of what originally was booked is due. For all coach business, all cancellations within 48 hours of the beginning of the service will be charged at 100% of what originally was booked.

  1. Way of working

5.1 Garage-to-Garage Calculations

Garage-to-Garage means charges are calculated by applying the applicable hourly rate commencing from the time the chauffeur departs the garage to begin service and continuing through such time the chauffeur concludes service and returns to the garage. The minimum number of billable hours appears in the estimate, however the actual billable hours may exceed the minimum. For services in some countries, a kilometer charge might also apply.

5.2 Wait Time - Airport Transfer

Wait time is not charged for commercial flights unless customers choose to deviate from proceeding to the stated customer/chauffeur meeting location. In such instances, wait time beyond twenty (30) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

5.3 Wait Time - Point-to-Point Transfer

Customers are permitted twenty (20) minutes of wait time after the scheduled pickup time. Wait time beyond the twenty (20) minutes will incur the transfer base charge plus the hourly charge prorated in fifteen (15) minute intervals.

5.4 Extra Stops

Customers are allowed to make one stop which does not exceed fifteen (15) minutes during a transfer. If the stop exceeds fifteen (15) minutes, the customer will be charged the hourly base rate. If there is more than one stop, or if the one stop lasts more than forty-five (45) minutes, then the trip will also convert to an hourly charge.

  1. Limitation of responsibility

6.1. In case of contractual breach, VAN ISACKER SA shall only be liable within the following conditions and limits:

  1. General limitation of responsibility: VAN ISACKER SA is only responsible in case of severe breach of the contractual stipulations, of which is proved that is has been directly caused by VAN ISACKER SA.

  2. Exclusion of certain damages:

    1. VAN ISACKER SA is not liable for (whichever the cause of liability is: contractual or extra-contractual damage or damage ensued from a Legal or regulatory obligation) any kind of special, indirect or consequential damages or losses, loss of sales or profits, the damages hereby caused and immaterial damages or more generally any kind of damages of which VAN ISACKER SA cannot control the prevention or the evolution, and VAN ISACKER SA shall under no circumstances indemnify these kind of damages.

    2. VAN ISACKER SA shall not be held responsible for any breakdown, accident to the car or delay from whatever cause, and the Client undertakes not to claim any compensation or indemnification.

    3. The Client releases VAN ISACKER SA from any responsibility in case of loss, theft or damage occurring to valuables transported in the car.

    4. VAN ISACKER SA requires his staff to behave with total courtesy towards the persons driven. Nevertheless, the Client renounces any claim against VAN ISACKER SA in case of dispute with the chauffeur of the car. VAN ISACKER SA declines any liability in case of abnormal behaviour of the driver for whom he can in no case be held responsible.

  1. Limitation of responsibility in the amount – limitation of the repair: Any responsibility of VAN ISACKER SA that is not explicitly excluded by the present General terms and conditions shall be limited to the compensation for damages and interests, limited to the maximum amount of the price paid for the service.

    1. All circumstances and events beyond the reasonable control of VAN ISACKER SA, as well as events of “force majeure”, such as, among other things, strike, war, uproar, mobilization, epidemic, bad weather, shortage of material or means of transport, fires, machine breakdowns, etc… exonerate VAN ISACKER SA from any liability.

    2. Child Safety Seats. VAN ISACKER SA can never be held responsible for misplaced Child Safety Seats. We can however provide one for customers, but it is to the customer to check whether the seat is installed properly. Most of the drivers don’t have any children and they are thus not familiar with such placements.

    3. Lost or Misplaced Items. VAN ISACKER SA assumes no liability for any lost or misplaced personal property or any other items.

  1. Subcontracting and transfer

VAN ISACKER SA is entitled to partially or completely subcontract the execution of the services to whichever third party without the prior and written consent of the Client. VAN ISACKER SA is also entitled to partially or completely transfer the services to whichever third party without the prior and written consent of the Client.

  1. Divisibility

The invalidity or inapplicability of any of the stipulations of the present General terms and conditions shall not affect in any respect whatsoever the validity of the applicability of the other stipulations. As far as may be necessary, parties engage their self to replace the invalid or inapplicable stipulation by a valid clause, satisfying the economic intent of the original provisions to the maximum extent.

  1. Governing law and jurisdiction

The present General terms and conditions shall be exclusively subject to Belgian law. Any dispute shall be initiated exclusively before the Courts of the Brussels district.

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